Customer Service

Thank you for choosing Laundry Bag Supply - At Laundry Bag Supply, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

FAQ’s

Ordering Online

Is your web site secure?

Shopping with your credit card with Laundry Bag Supply or on laundrybagsupply.com is guaranteed to be safe and secure.

We take extensive steps to process all Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

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Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Our number is: 1-402-960-9795

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Payment Options

We accept Visa, Mastercard, American Express, Discover, Purchase Orders and PayPal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Online Order Status (Tracking info and more)

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available). In some cases, your order may be 'drop-shipped' direct from a manufacturer of the item. We do not alway get tracking information from them. To find out if you order has shipped, contact us at 402-960-9795

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Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

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Tax

You will only be charged tax if you are a resident of Nebraska, North Carolina or Georgia. We are required by law to charge sales tax on orders shipped to these addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in any other states not listed.

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Price Matching

We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other select websites.

In order to qualify for a price match consideration, the following conditions and rules must be met:

1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock.

2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc.

3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blems, etc.

4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon.

5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge.

6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.

7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.

If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will

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Shipping

Will usually ship within 1 business day of receiving cleared payment

We Must ship to the address You Specify in your payment. Please be sure to use the right address.

Please provide your daytime phone number for the freight company.

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Where we ship

We currently ship to the following countries:

Afghanistan; Albania; Algeria; American Samoa; Andorra; Angola; Anguilla; Antarctica; Antigua and Barbuda; Argentina; Armenia; Aruba; Australia; Austria; Azerbaijan; Bahamas; Bahrain; Bangladesh; Barbados; Belarus; Belgium; Belize; Benin; Bermuda; Bhutan; Bolivia; Bosnia and Herzegowina; Botswana; Bouvet Island; Brazil; Brunei Darussalam; Bulgaria; Burkina Faso; Burundi; Cambodia; Cameroon; Canada; Cape Verde; Cayman Islands; Chad; Chile; China; Colombia; Congo; Cook Islands; Costa Rica; Croatia; Cyprus; Czech Republic; Denmark; Djibouti; Dominica; Dominican Republic; East Timor; Ecuador; Egypt; El Salvador; Eritrea; Estonia; Ethiopia; Falkland Islands (Malvinas); Faroe Islands; Fiji; Finland; France; France; French Guiana; French Polynesia; Gabon; Gambia; Georgia; Germany; Ghana; Gibraltar; Greece; Greenland; Grenada; Guadeloupe; Guam; Guatemala; Guinea; Guyana; Haiti; Honduras; Hong Kong; Hungary; Iceland; India; Indonesia; Ireland; Israel; Italy; Jamaica; Japan; Jordan; Kazakhstan; Kenya; Kiribati; Korea; Kuwait; Kyrgyzstan; Laos; Latvia; Lebanon; Lesotho; Liberia; Liechtenstein; Lithuania; Luxembourg; Macau; Macedonia; Madagascar; Malawi; Malaysia; Maldives; Mali; Malta; Marshall Islands; Martinique; Mauritania; Mauritius; Mayotte; Mexico; Micronesia; Moldova; Monaco; Mongolia; Montserrat; Morocco; Mozambique; Namibia; Nauru; Nepal; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Nicaragua; Niger; Nigeria; Niue; Norway; Oceana; Oman; Palau; Panama; Papua New Guinea; Paraguay; Peru; Philippines; Poland; Portugal; Puerto Rico; Qatar; Reunion; Romania; Russian Federation; Samoa; San Marino; Saudi Arabia; Senegal; Serbia and Montenegro; Seychelles; Singapore; Slovakia; Slovenia; South Africa; Spain; Sri Lanka; Suriname; Swaziland; Sweden; Switzerland; Taiwan; Tajikistan; Tanzania; Thailand; Togo; Tonga; Trinidad and Tobago; Tunisia; Turkey; Turks and Caicos Islands; Uganda; Ukraine; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Uruguay; Uzbekistan; Vanuatu; Vatican City; Venezuela; Viet Nam; Virgin Islands (British); Virgin Islands (U.S.); Wallis and Futuna Islands; Zambia; Zimbabwe

We currently do not ship to the following countries:

British Indian Ocean Territory; Central African Republic; Christmas Island; Cocos (Keeling) Islands; Comoros; Cote D'ivoire; Equatorial Guinea; French Southern Territories; Guinea-bissau; Heard and McDonald Islands; Iran; Iraq; Libya; Myanmar; Norfolk Island; Northern Mariana Islands; Pakistan; Pitcairn; Rwanda; Sao Tome and Principe; Sierra Leone; Solomon Islands; Somalia; Svalbard and Jan Mayen Islands; Tokelau; Turkmenistan; Tuvalu; Western Sahara; Yemen; Yugoslavia; Zaire

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?

FedEx Ground:

Ground - If your order is placed M-F, before 10 A.M. CST, your order will usually leave our facility the same day you order it. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take FedEx to get your package from our facility to your doorstep, you can visit FedEx.com. We ship from the following zip code: 68114

Smart Post - If your order is placed M-F, before 10 A.M. CST, your order will usually leave our facility the same day you order it. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take FedEx to get your package from our facility to your doorstep, you can visit FedEx.com. We ship from the following zip code: 68114

3 Day Select- If your order is placed M-F, before 10 A.M. CST, your order will usually leave our facility the same day you order it. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.

2nd Day Air- If your order is placed M-F, before 10 A.M. CST, your order will leave our facility the same day you order it. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.

Next Day Air- If your order is placed M-F, before 10 A.M. CST, your order will leave our facility the same day you order it. FedEx picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed, if your order is placed before 10 A.M. CST. Delvery is guaranteed by 3 P.M. local time


IMPORTANT EXCEPTIONS: FedEx does not pick up orders on Saturday, Sunday, or major holidays. The days that FedEx is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for FedEx's performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with FedEx. FedEx only guarantees and accepts claims for fast shipments, (not ground). FedEx does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

USPS:

Priority Mail- We offer this service on all items, with the exception of the heavy weight items such as Laundry Trucks. On average, Priority Mail takes three shipping days. USPS orders are shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by us or the Postal Service. FREE SHIPPING is not included in this shipping option.

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Method of Delivery

The majority of items are shipped via FedEx Ground or FedEx Express, but for larger items we might use specialized freight carriers. 

We also offer United States Postal Service on smaller light weight items, both First Class Mail and Priority Mail.

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Returns & Exchanges

Returns

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 15 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

• Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
• We cannot accept returns on products that have been customized (color, finish, dimensions, etc.).
• All returns and exchanges are subject to our Terms of Use.

Please contact us in order to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing.

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Exchanges

We do accept exchanges. Just re-package the item(s) that you want exchange and return it to us. Let us know which item(s) you would like in exchange. Return shipping is the responsibility of the buyer.

If exchange goes over the amount of original order, your method of payment will be charged for the difference + shipping. If the exchange value is under the original purchase price, we will refund that amount back to your method of payment minus(-) any shipping charges.

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