| Frequently Asked Questions Regarding The Use Of Our Site Is my personal information secure? Yes. All your personal and financial information (name, address, credit card information, etc.) is protected through Yahoo's SSL (Secure Socket Layer). Will I receive an order confirmation? Yes, an automated e-mail will be sent shortly after confirming your order along with your order confirmation number. Anytime you would need to contact with us regarding your order, you would use this number as a reference. Example: yhst-34606345476672-489: This is an example of your order confirmation number. Please reference the last 4 digits as this is your actual order number When we ship your order, which is usually the next business day, you will receive another e-mail with your shipment tracking number from us along with a correspondence from FedEx. This will allow you to track your shipment from us through www.fedex.com Can I order over the phone or fax? Yes you may place an order with us over the phone or fax if you don't feel comfortable using the website or giving your personal information out. If you wish to place an order over the phone, we require the following information:
Will I be charged sales tax? Businesses / Residents residing inside Nebraska will be charged 7% State Sales Tax on the full amount of the order, minus any shipping costs or discounts. If you or your business has a Nebraska State Sales Tax Identification Number, please inform us with the number and we will remove the Sales Tax. We do ask that you fax a copy of your Nebraska Sale Tax Exemption to us for our records to 402-493-4807. All other residents / businesses outside of Nebraska are tax-free and will not be charged sales tax. For International Orders, you are required to uphold any Customs Policies your country has regarding shipments from the United States. A Customs Declaration Form will be filled out with shipment. Do you accept COD orders online? No we do not accept COD orders online. The online ordering process has been set up to accept Visa, Master Card, Discover and Purchase Orders. If you would like to pay COD for your order, there is an additional charge for COD orders since COD is considered a "Specialty Service" by the shipping company. Simply select COD as your method of payment and click apply. You will pay an additional $11.50 COD fee along with the price of your order to the delivery person. All COD payments are to be made by check or money order. No CASH is accepted. To pay via COD, simply contact us over the phone to place your order. What forms of payment do you accept? We accept Visa, Master Card, Discover, COD and Purchase Orders. Please note that all orders sent COD will be assessed a $11.50 Service Charge by UPS. This is considered a specialty service offered by UPS. What if I'm not satisfied with my purchase? You may return it, even if you've used it. We will either issue you a replacement for the product, or a refund, the choice is yours. All returns are subject to a 25% Restocking Fee which is subtracted from the refund amount. Defective items are excluded from this policy. How do I return a product?
How long will it take to get a refund? Refunds are issued immediately upon receipt of the returned goods. If you paid for your order with a credit card, then the normal time frame to see your credit showing up on your account statement would be 1-2 billing cycles, depending on the date of refund issuance. Information There are many vendors out their to choose from, why select Laundry Bag Supply? Being a small business, we offer 3 major reasons that make us stand out above the rest::
We want to exceed your expectations, which is why we believe Laundry Bag Supply offers you the best product for your dollar. Do you offer a Satisfaction Guarantee? Yes, we want you to be 100% satisfied with your purchase. In the event that you are not satisfied, simply return the item for a refund, exchange or store credit. Store Credit will be issued in the form of a Gift Certificate good until you deplete the funds. If I need my order immediately, when will I receive it? All items purchased that are in stock ship the next business day. Being centrally located most of our customers across the United States will receive their orders within 2-5 business days. If the item is out of stock, please be assured that we have another order placed and will ship when it arrives. If you would need your order sooner, we offer other shipping methods to get it to you faster. During the checkout process please select FedEx Overnight, FedEx 2 Day or FedEx 3 Day shipping at time of purchase. If the items are out of stock or don't match the quantity you desire, we will place the order for you and "Drop Ship" the order directly to you. Please remember that your order won't ship until the next business day on in stock items. Direct orders are at the digression of the manufacturer and their lead times. My was damaged during transportation, what do I do now? If your order arrives damaged and the FedEx Delivery person is still there, you need to refuse the shipment. You then need to call us right away and we will reship your order to you. If your order is damaged and the FedEx Driver has already left, call us as soon as possible. We will contact FedEx to pick up the package for return and reship your order. Do not open the actual packaged item but mark on the package the order arrived in with a marker "Return To Sender" and reseal the package as best as possible. Coupons Can shoppers enter multiple coupons during checkout? No. Our checkout system is set up to allow only applying one coupon per order. It is not possible to enter multiple coupons even if the coupons are of a different type (for example, one for free shipping, and another for a percent off). |
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Laundry Bag Supply
Phone: 402-960-9795
Fax: 402-493-4807
Phone: 402-960-9795
Fax: 402-493-4807
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